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Caledonian Counselling and Psychology Services Privacy Policy

Your privacy is taken very seriously. My privacy policy outlines how I may use your information. I have the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.

Information I collect

I receive, collect and store any information you enter on my website or provide to me in any other way. 

Personal Information Collected on the Website/e-mail

If you complete the website contact form or e-mail me, I collect a range of personal data that you have provided. I collect this as it helps me to answer your query and make an appointment for you.

I keep this information electronically for booking and administration tasks only. It is not shared with anyone else. It is stored on my website hosts ( messaging service which is GDPR compliant and it is also sent to my business e-mail address. I do not share this information with third-party services or other agencies. After I have dealt with your query, I delete the electronic message or email. This process may take a maximum of 7 working days.

If you have made an appointment, I keep a note of your name, contact details and the appointment time in my electronic diary. Once we have finished our psychological work, I will delete your name from my electronic contact list. 

How I communicate with you and what I do with this information

I may communicate with you via my business email or via telephone to offer you support if you request this. I will also communicate with you to amend/arrange appointments. I do not use information I receive for any other purposes. If you do not wish to communicate with me via these methods, please inform me in person or via e-mail ( and I will delete the contact information.

Website Cookies

When you visit my website, a cookie is downloaded on to your devices hard-drive, with your permission. A cookie is simply a text file that contains a website name and unique user ID. uses cookies to analyse web traffic to my site and analyse what web pages are being visited. I only use this information to improve my website design and your customer experience. I cannot identify you from this information. This information is not shared with anyone.

You can choose to accept or decline cookies by going to the settings in your browser.

Google Analytics

Google analytics is a free web analytics tool offered by Google to help businesses analyse their website traffic. It is the most widely used analytical tool on the web. Google Analytics enters tracking codes into my website which records how you use my site (e.g. pages visited). It also collects information about your attributes (such as age, gender, interests). That information is sent to the Google Analytics server once you exit my website. I use this information to tailor my site content to meet your needs. Google Analytics has their own privacy policy which is GDPR compliant.

Google AdWords

Google AdWords is Google’s advertising system. I give Google a number of keywords that relate to my website and business. Google uses the keywords to help potential clients find my page when searching google. Information is gathered by Google and provided to me to help me improve my advertising. I only use this for statistical purposes and I do not receive any additional personal details about you. I only receive information you have chosen to provide.

My website is hosted by the platform. Your data may be stored through’s data storage, databases and the general applications. They store your data on secure servers behind a firewall. They have their own privacy policy which you can view here and they are GDPR compliant.

Further Information

If you would like further information please contact me on

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